POLÍTICA DE DEVOLUCIONES Y REEMBOLSOS
SpaceArt Shop – Operado por SpaceArt LLC • Last updated 09/14/2026
IMPORTANT: NO ARTWORK OR PRODUCT MAY BE RETURNED WITHOUT PRIOR WRITTEN AUTHORIZATION FROM SPACEART SHOP. UNAUTHORIZED SHIPMENTS MAY BE REFUSED AND DO NOT AUTOMATICALLY CREATE A RIGHT TO A REFUND.
This Policy governs cancellations, returns, damage, loss, and refunds for purchases made through spaceartshop.com or expressly managed by SpaceArt Shop. It forms part of the Terms and Conditions. If a contract or listing contains specific terms, that document will govern the applicable matter, except with respect to rights that cannot be waived.
1. Responsible Entity and Scope
SpaceArt Shop is the trade name used by SpaceArt LLC. Published mailing address: 5415 Lake Howell Road, Suite #235, Winter Park, Florida 32792, United States. Official claims email: info@spaceartshop.com. Telephone: +1 (786) 867-0145.
This Policy covers original artwork, prints, reproductions, photographs, sculptures, physical products, commissioned works, digital content, memberships, activities, events, and other services, subject to the distinctions specified for each category.
2. Summary of Deadlines
Change of mind regarding an eligible physical product: request authorization within fifteen (15) calendar days after recorded delivery.
Visible damage, tampered package, incorrect item, or missing item: provide notice within forty-eight (48) hours after delivery.
Concealed damage that could not reasonably have been detected upon opening: provide notice within forty-eight (48) hours after discovery and, in all cases, no later than seven (7) calendar days after delivery.
Once a return has been authorized, ship it within five (5) business days unless otherwise instructed in writing.
These deadlines do not reduce any rights that applicable law does not permit to be limited.
3. General Eligibility
To be eligible, a request must be submitted within the applicable deadline and have authorization and a return number. The item must be returned complete, unused, unaltered, and free from damage attributable to the buyer, in the same condition in which it was received.
The Certificate of Authenticity, documentation, accessories, components, hardware, and all other delivered materials must be included. A missing or damaged component may reduce or prevent the refund in proportion to the resulting loss, to the extent permitted by law.
The buyer must retain the original packaging throughout the applicable period and reuse it when safe to do so. If the original packaging is not safe for reuse, the buyer must follow the packaging instructions provided by SpaceArt Shop.
4. Ineligible or Final-Sale Products
Except in cases of defects, damage, material errors, noncompliance, or applicable legal rights, the following are final sale: customized or commissioned artwork once work has begun; products made or printed to order; delivered downloads or digital content; services already performed; consulting services; open-call, review, selection, registration, or participation fees; tickets and events; donations; gift cards; altered products; and items expressly identified as “final sale.”
Memberships and subscriptions are governed by their specific policies. Cancellation stops future charges in accordance with their terms but generally does not result in a prorated refund for a period that has already begun, except where required by law or in the event of a billing error.
Artwork that has been modified, restored, cleaned, trimmed, stretched, unframed, disassembled, permanently installed, or exposed to unsuitable conditions after delivery is not eligible for an ordinary return.
5. How to Request a Return or File a Claim
The buyer must send an email to info@spaceartshop.com with the subject line “Return/Claim – Order [number]” and include the buyer’s name, order number, artwork or product, delivery date, reason for the request, and requested resolution.
SpaceArt Shop may require photographs or video of the item, including its front and back, Certificate of Authenticity, exterior package, interior packaging, labels, tracking number, damage, package opening, and any other information reasonably necessary to evaluate the matter.
SpaceArt Shop will acknowledge receipt and communicate whether the request is authorized, denied, or requires additional information. Authorization does not guarantee a final refund. The refund remains subject to receipt, inspection, compliance, and, when applicable, an investigation by the carrier, insurer, seller, or expert.
6. Change of Mind
A return may be requested for an eligible original artwork or physical product within fifteen (15) calendar days after delivery. The buyer is responsible for packaging, return shipping, tracking, insurance for the item’s full value, signature confirmation, and all risks until the item is properly received.
Initial shipping, insurance, framing, installation, special handling, customs duties, and charges for services already performed are nonrefundable unless the offer states otherwise or the law requires a refund. No undisclosed penalty will be charged. Any deduction must correspond to previously disclosed, nonrecoverable costs or a reduction in value caused by the buyer.
If the returned item arrives damaged due to inadequate packaging, the carrier selected, insufficient insurance, or the buyer’s handling, SpaceArt Shop may reduce or deny the refund to the extent permitted by law, retain evidence, and assist with filing a claim without assuming its cost.
7. Damage During Initial Shipping
Physical shipments are handled by independent carriers. However, the allocation of responsibility depends on who arranged the transportation, who packaged the item, the insurance terms, the cause of the damage, and applicable law. Responsibility is therefore not absolutely excluded.
The buyer must not discard, repair, or return the artwork. The buyer must retain the box, packaging materials, labels, and contents; document the item before moving it unnecessarily; and permit inspection or pickup. Failure to comply that materially harms the claim may limit the available remedy.
SpaceArt Shop will reasonably coordinate with the artist, seller, carrier, or insurer. The buyer’s rights against SpaceArt or the seller will not depend solely on whether the carrier pays the claim when otherwise provided by law.
8. Inadequate Packaging or Artist Noncompliance
The artist or seller must use professional packaging appropriate for the artwork’s medium, dimensions, weight, fragility, climate, and shipping route. Before releasing the item to the carrier, the artist or seller must take dated photographs showing the condition of the artwork; its front and back; the Certificate of Authenticity; the stages of packaging; the interior protective materials; the sealed package; its final dimensions and weight; and a legible shipping label.
The artist or seller must provide the actual weight and dimensions of the completed package. Surcharges, repackaging, returns, damage, or loss caused or aggravated by incorrect information, inadequate packaging, or noncompliance may be deducted from the artist’s payout or recovered from the artist, in accordance with the agreement and applicable law.
SpaceArt Shop may deny the artist internal coverage or contractual benefits for failure to comply with the packaging guidelines. This does not eliminate any mandatory rights held by the buyer.
9. Incorrect or Materially Different Product
A material difference exists when the item received does not substantially match the stated or confirmed artist, title, original or edition status, technique, materials, support, dimensions, condition, signature, certificate, or another essential characteristic.
Minor differences in color, brightness, texture, or scale caused by lighting, photography, image compression, or screen calibration do not, by themselves, constitute an inaccurate description. Handmade dimensions may be subject to reasonable disclosed variations.
If a material error attributable to the seller or SpaceArt is confirmed, the remedy may include correction, replacement, repair, a prepaid return, or a refund, depending on the nature of the issue, availability, agreement, and applicable law.
10. Authenticity, Attribution, and Fraudulent Works
Any suspicion regarding authenticity must be supported by credible evidence. SpaceArt Shop may suspend payments, request provenance records, a certificate, a statement from the artist, an independent evaluation, or a secure return. No party may publish defamatory accusations while the matter is under investigation.
If a material falsehood or the seller’s lack of authority is confirmed, the sale may be canceled and a refund issued in accordance with the law, without limiting any claims against the responsible party. Reasonable appraisal costs will be reimbursed only when previously authorized or legally required.
11. Loss, Theft, or Nonreceipt of Delivery
A delivery that cannot be located must be reported immediately. SpaceArt Shop will open an investigation with the carrier and verify tracking information, signature records, the delivery address, and available evidence. A refund or replacement may be delayed pending a reasonable determination, except where a mandatory deadline applies.
If the carrier declares the shipment lost or delivery to an incorrect address not attributable to the buyer is confirmed, the applicable legal remedy will be offered. If the tracking information confirms delivery to the authorized address, SpaceArt may request a police report, sworn statement, or other evidence proportionate to the risk involved.
12. Incorrect Address, Refused Delivery, and Failed Delivery Attempts
The buyer must provide a complete, accessible, and accurate address and be available to sign for the delivery when required. If the buyer provides an incorrect address, refuses delivery without a valid reason, fails to respond to delivery attempts, fails to retrieve the package, or causes the shipment to be returned, the buyer will be responsible for reasonable reshipping, return shipping, insurance, customs, and storage costs.
SpaceArt Shop may deduct these costs from any permitted refund. We are not responsible for losses caused by redirection instructions issued directly by the buyer without authorization.
13. Cancellation Before or After Shipment
A cancellation requested before shipment is not automatic. If the order has not been irreversibly processed, customized, reserved at a cost, or released to the carrier, SpaceArt may approve the cancellation and issue a refund less any clearly disclosed, legally permitted, nonrecoverable costs.
Once an order has shipped, the return procedure applies. If we cannot ship within the promised period or, when applicable, within the default period established by law, we will offer the option of accepting the delay or canceling the order and receiving the required refund.
14. Return Shipping Procedure
The item may be shipped only to the address specified in the return authorization, which may be the address of SpaceArt Shop, the artist, or a designated third party. All communications must remain centralized through SpaceArt Shop.
The return shipment must include tracking, insurance for the item’s full value, and signature confirmation when requested. The buyer must provide proof of shipment and tracking information. Collect-on-delivery shipments will not be accepted. Responsibility for the cost will depend on the reason for the return under this Policy.
The buyer must not send artwork directly to the artist or the company’s mailing address without authorization. SpaceArt LLC does not guarantee the receipt or safekeeping of unauthorized shipments.
15. Inspection and Resolution
Upon receipt, the artwork will be inspected by comparing it with its documented condition before shipment, its condition when delivered to the buyer, its completeness, its Certificate of Authenticity, and its packaging. SpaceArt may request the opinion of the artist, carrier, insurer, or an expert.
SpaceArt Shop will thoroughly evaluate the evidence in good faith and determine the applicable contractual procedure. It may approve the request in full or in part, request a repair or replacement, deny the request with an explanation, or propose another resolution. This authority does not replace legal rights or make SpaceArt an independent arbitrator.
16. Refunds: Method, Amounts, and Timing
Approved refunds will generally be issued to the original payment method. If that is not possible, a lawful and verifiable alternative will be agreed upon. The buyer will never be required to pay a fee to receive a refund.
For a change-of-mind return, the refund will generally cover the eligible purchase price of the item, less nonrefundable costs and any reduction in value attributable to the buyer. For damage, error, or a materially inaccurate description attributable to the seller or SpaceArt, the refund will include all amounts legally required, including reasonable authorized expenses.
The refund will be initiated after the item is received and inspected or after it is determined that the item should not be returned. We will endeavor to process the refund within ten (10) business days after approval. The bank or payment provider may require additional processing time. Taxes will be adjusted in accordance with the transaction and applicable law.
17. International Returns
The buyer must not falsely declare the shipment’s value, contents, or origin. For a change-of-mind return, the buyer is responsible for transportation, insurance, duties, taxes, brokerage fees, permits, and nonrecoverable import or export charges. SpaceArt does not guarantee the refund of duties paid to government authorities.
If the return results from a confirmed seller error or covered damage, responsibility for costs will be determined according to applicable law, insurance coverage, and the return authorization. All parties must cooperate in completing customs forms. Costs resulting from false information will be the responsibility of the party that provided it.
18. Artist Payouts and Reserves
The artist is not entitled to receive payment for a refunded transaction. SpaceArt may temporarily hold funds during the fifteen (15)-day period, while delivery is being verified, or when returns, damage, loss, chargebacks, suspected fraud, or disputes are pending.
The net payout will be made according to the applicable agreement after the return period and required verifications, ordinarily within no more than thirty (30) days, unless a dispute, investigation, legal hold, or different contractual condition applies. If the artist has already been paid, the artist must repay or offset amounts corresponding to refunds, chargebacks, damage, or attributable costs.
19. Chargebacks, Fraud, and Abuse
Before initiating a chargeback, the buyer should contact SpaceArt Shop, without waiving any banking rights. SpaceArt may respond with evidence of the purchase, acceptance, delivery, communications, and this Policy.
We may investigate patterns of abuse, artwork substitution, intentional damage, altered documents, duplicate claims, or improper threats. We may deny fraudulent requests, suspend accounts, preserve evidence, and take legal action, without discriminating against legitimate claims.
20. Cooperation and Communications
The buyer, artist, and seller must respond promptly, preserve evidence, facilitate inspection, and cooperate with the carrier, insurer, and SpaceArt Shop. A failure to cooperate that causes material harm may affect the available remedy to the extent permitted by law.
Official instructions will be issued by email from or to info@spaceartshop.com. Conversations with carriers or artists do not modify this Policy unless confirmed in writing by SpaceArt Shop.
21. Nonwaivable Rights and Changes
Nothing in this Policy excludes warranties, refunds, or remedies that cannot legally be limited. If any provision is invalid, it will be modified only to the minimum extent necessary, and the remaining provisions will continue in effect.
We may update this Policy prospectively. The version in effect at the time of purchase will govern, unless a change is required by law or a more favorable subsequent agreement applies. You should retain a copy of your order confirmation, product listing, and the Policy you accepted.
22. Disputes and Related Documents
This Policy must be read together with the Terms and Conditions, Privacy Policy, Shipping Policy, Subscription Policy, product listing, and artist agreement. Governing law, informal dispute resolution, arbitration, class-action waiver, and forum selection are governed by the Terms and Conditions, except where mandatory rights apply.
23. Contact Information
SpaceArt LLC, doing business as SpaceArt Shop. Email: info@spaceartshop.com. Mailing address: 5415 Lake Howell Road, Suite #235, Winter Park, Florida 32792, United States. Telephone: +1 (786) 867-0145.